At Caramanda's Bake Shoppe LLC ("Caramanda's Bake Shop," "Caramanda's," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide through our website, forms, online ordering systems, and SMS communications.

Information We Collect

We may collect the following information when you interact with our website, place an order, or contact us:

• Name
• Email address
• Phone number
• Billing and payment information
• Delivery or pickup information
• Order history
• Information submitted through website forms or customer support inquiries

How We Use Your Information

We may use the information we collect to:

• Process bakery orders and payments
• Coordinate pickups or deliveries
• Send order confirmations and updates
• Respond to customer service requests
• Send promotional offers or marketing communications
• Improve our services and customer experience

SMS Communications

By providing your phone number and opting into SMS communications, you agree to receive text messages from Caramanda's Bake Shop regarding:

• Order updates
• Appointment or pickup reminders
• Customer support communications
• Promotional and marketing messages

For full details on our SMS practices, please see our SMS Communications Policy.

Information Sharing

We do not sell or rent your personal information. We may share information with trusted third-party service providers only as necessary to operate our business, including:

• Payment processors
• Delivery providers
• CRM and communication platforms
• Website hosting providers

We do not share SMS consent or opt-in data with third parties for marketing purposes.

Data Security

We implement reasonable administrative and technical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is fully secure, but we work to use industry-standard practices to keep your data safe.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We'll respond to verified requests within a reasonable timeframe and in accordance with applicable law.

Contact Information

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. We encourage you to review this page from time to time to stay informed about how we protect your information.